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Merge conversations rule action

No description provided

over 3 years ago in Rule actions 0 Backlog

Chatbot does not recognize line breaks upon receipt

Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...

11 months ago in Chatbots 0 Backlog

4 VOTE

Add "seen" event in webhook API support

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.

almost 2 years ago in Core API 0 Backlog

1 VOTE

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.

6 months ago in AI / AI language / AI settings / AI summary 0 Backlog

3 VOTE

Keyboard shortcut: highlighting words

Just convenient.

over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

4 VOTE

Delegate all inboxes but not private discussions

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.

almost 2 years ago in Delegated inboxes 0 Backlog

2 VOTE

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...

12 months ago in Front Chat 3 Backlog

2 VOTE

Integration with Microsoft Report Message Add-in

No description provided

12 months ago in New integration requests 0 Backlog

3 VOTE

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...

over 1 year ago in Message templates 0 Backlog

3 VOTE

No default selection of send channel when creating draft

No description provided

over 1 year ago in Composer 0 Backlog

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