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Application Webhooks Private Inbox Scope

Right now application webhooks are restricted to the shared inbox scope. It would be nice if the scope could be extended to include private inboxes.
6 months ago in Developer Platform 0 Backlog

Identify the different linked mail to your original

When you have an original conversation with different links, a little marker so you can identify exactly what is the purpose of the step of the process of what you are working on.
6 months ago in Core Product Experience 0 Backlog

Copy teammate groups when using "Clone settings from an existing teammate"

Be able to clone a teammate's teammate groups when inviting a new teammate and using the "Clone settings from an existing teammate".
6 months ago in Admin Experience 0 Backlog

Add "conversation created date" to the exports

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.
about 1 year ago in Exports, API and connectors 0 Backlog

Ability for end-users to add suggestions for KB articles

The ability for end-users to "suggest" articles that need to be written by admins, and even create the article, but make it so the admin still needs to review and publish
about 2 years ago in Knowledge Base 0 Backlog

Add an integration with GitHub, particularly for the Knowledge base.

This would allow multiple people to collaborate on the Knowledge base via push and pull requests. It would also allow us to replace our very expensive Gitbooks subscription and keep everything within Front.
about 2 years ago in Developer Platform / Knowledge Base 0 Backlog

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
over 1 year ago in P3 display 1 Backlog

Tags on calendar events

Ability to add tags to events on the calendar.
about 3 years ago in Managing/Updating Events 0 Backlog

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....
over 1 year ago in Contacts 1 Backlog

Scheduling - round robin assignment of invites

No description provided
over 4 years ago in Scheduling Links 0 Backlog