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Print Knowledge Base Article for internal use by others

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
12 months ago in Knowledge Base / Printing 1 Backlog

Sync Drafts Started In Gmail

I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
almost 3 years ago in Two-way sync 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
about 1 year ago in Chatbots 0 Backlog

O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
about 4 years ago in Security 0 Backlog

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.
6 months ago in Admin Experience / Live Chat 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
about 1 year ago in New integration requests 0 Backlog

Scheduling - round robin assignment of invites

No description provided
about 4 years ago in Scheduling Links 0 Backlog

Shopify Integration - Display Items Ordered and Customer Spend

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...
over 1 year ago in Existing integrations 0 Backlog

Set a default font

No description provided
over 3 years ago in Mobile 1 Backlog