Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
Ability to hide fields when creating or updating a module in Zoho
In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
[context] Don't include closing salutation and signature in AI compose
It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
Extend Shifts functionality to include Busy status instead of just out of office.
This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
Taskbar icon to turn gold (or other color) when a new email comes in
Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team