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Add option to display subject line in drafts automatically

Sometimes we need to amend the subject line and it would be helpful to be able to choose to see it automatically in drafts rather than having to manually open it each time.
almost 2 years ago in Shared drafts 0 Backlog

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email
6 months ago in AI / AI summary 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
over 1 year ago in Knowledge Base 0 Backlog

Discord channel integration

No description provided
almost 3 years ago in New integration requests 0 Backlog

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
6 months ago in AI / AI summary 0 Planned

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag
over 2 years ago in P1 navigation - left pane 0 Backlog

Notify teammates when guests @mention them

Currently, when guest users @mention a teammate, that teammate will only be notified if they are already subscribed to the conversation. It would be nice if guest users could ping any teammate that has access to the conversation, rather than only ...
almost 2 years ago in Core Product Experience 0 Backlog

Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
almost 2 years ago in Existing integrations 1 Backlog

Support syncing non-email messages to Hubspot and Salesforce with "send to" rules

Bcc's and rule actions can already be used to log emails to Hubspot and Salesforce, but not other kinds of messages (e.g. SMS messages).
almost 2 years ago in Existing integrations 0 Backlog

Option: Do not automatically subscribe a teammember

Currently, when a team member responds to an email, it automatically subscribes them. Therefore, the 'shared with me' inbox is rising in volume rapidly. I would like to see the option to turn this off.
almost 2 years ago in Core Product Experience 0 Backlog