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[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

6 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

4 VOTE

Add option to display subject line in drafts automatically

Sometimes we need to amend the subject line and it would be helpful to be able to choose to see it automatically in drafts rather than having to manually open it each time.

almost 2 years ago in Shared drafts 0 Backlog

6 VOTE

Discord channel integration

No description provided

almost 3 years ago in New integration requests 0 Backlog

3 VOTE

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis

over 1 year ago in Login and SSO settings 0 Backlog

5 VOTE

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag

over 2 years ago in P1 navigation - left pane 0 Backlog

2 VOTE

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.

12 months ago in AI / AI data extraction 0 Backlog

2 VOTE

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.

12 months ago in P3 display 0 Backlog

2 VOTE

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...

12 months ago in Contacts 0 Backlog

3 VOTE

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.

over 1 year ago in Knowledge Base 0 Backlog

2 VOTE

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...

12 months ago in Core Product Experience 0 Backlog

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