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almost 4 years ago in Core Product Experience 0 Backlog

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

5 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

3 VOTE

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.

over 1 year ago in Knowledge Base 0 Backlog

3 VOTE

Hubspot / Salesforce CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)

over 1 year ago in Contacts / Existing integrations 0 Backlog

7 VOTE

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.

about 3 years ago in Conversation/inbox permissions 2 Backlog

8 VOTE

Merge conversations rule action

No description provided

over 3 years ago in Rule actions 0 Backlog

2 VOTE

Fine Tune Teammate Invite Permissions (restrict to Company Admins)

As a company admin, I would like to delegate a few tasks to the Workspace admins while limiting their ability to add/invite new teammates to Front.

11 months ago in Increase granularity of admin permissions 0 Backlog

4 VOTE

Keyboard shortcut: backspace for archiving a conversation

No description provided

almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

4 VOTE

Ability to create account lists dynamically

I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)

almost 2 years ago in Contacts 0 Backlog

6 VOTE

Ability to include dynamic variables in scheduling links

Have the scheduling link URL be customizeable with variables

over 2 years ago in Scheduling Links 0 Backlog

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