All ideas

Showing 1686

Option to display week numbers on calendar

Show week numbers on the Front Calendar

over 2 years ago in Calendar View 0 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...

10 months ago in Time-based options 3 Backlog

15 VOTE

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.

7 months ago in Admin Experience 1 Backlog

100 VOTE

Expand Dark Mode to the rest of the UI

Calendar User settings

almost 4 years ago in Other (CPX) 0 Backlog

2 VOTE

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...

29 days ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

6 VOTE

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

3 months ago in Native features 0 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

15 days ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

2 VOTE

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

about 1 month ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

92 VOTE

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)

almost 4 years ago in Composer 4 Backlog

36 VOTE

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV

over 1 year ago in Core Product Experience / Tags 1 Backlog

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