All ideas

Showing 1686

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...

10 months ago in Time-based options 3 Backlog

37 VOTE

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV

over 1 year ago in Core Product Experience / Tags 1 Backlog

15 VOTE

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

8 months ago in Core API 0 Backlog

8 VOTE

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

4 months ago in AI / AI answer for chat 0 Backlog

42 VOTE

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.

almost 2 years ago in Comments / @ mentions 0 Backlog

41 VOTE

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI

almost 2 years ago in Core Product Experience 3 Backlog

3 VOTE

Create Analytics exports by API filtered on teammate groups

No description provided

about 2 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

12 VOTE

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...

7 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 2 Backlog

74 VOTE

Create & view events from ICS files

No description provided

over 3 years ago in Create New Event 10 Backlog

29 VOTE

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

over 1 year ago in Contacts / Custom fields / Developer Platform 0 Backlog

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