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Display spam folder counter

Allow for a user to see a count on Spam mail.
almost 2 years ago in Core Product Experience 1 Backlog

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
almost 2 years ago in Live Chat 0 Already available

TikTok channel integration

No description provided
over 3 years ago in New integration requests 3 Backlog

Instagram channel — add link to DM / post / story in message

No description provided
almost 3 years ago in Existing integrations 1 Backlog

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
10 months ago in AI / AI summary / Core Product Experience 0 Backlog

Dynamically Display Knowledge Base Articles based on custom fields

Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
about 1 year ago in Knowledge Base 0 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
about 1 year ago in Admin Experience 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
about 3 years ago in Live Chat 1 Backlog

OOO auto-reply should not mark an email as read

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.
about 2 years ago in Core Product Experience 0 Backlog

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
about 2 years ago in Admin Experience 0 Backlog