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CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
9 months ago in CSAT 0 Backlog

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
about 3 years ago in Advanced rule conditions and actions 0 Backlog

Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...
over 1 year ago in Intercom 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
5 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
almost 2 years ago in Workflows 1 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
10 months ago in CSAT - Customisation - survey - Link 0 Backlog

Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
over 1 year ago in Live Chat 0 Backlog

Set Default Font @ Company Level

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.
10 months ago in Admin Experience 0 Backlog

Ability for end-users to add suggestions for KB articles

The ability for end-users to "suggest" articles that need to be written by admins, and even create the article, but make it so the admin still needs to review and publish
over 1 year ago in Knowledge Base 0 Backlog

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...
almost 2 years ago in Tags 1 Backlog