ADD A NEW IDEA

All ideas

Showing 1709

interact with the front calendar via API

Create calendar events. update calendar events. delete calendar events. all through api.
about 1 year ago in Calendar - other / Core API 0 Backlog

Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...
over 1 year ago in Intercom 0 Backlog

"Reply to most recent" button when someone emails back as you're composing

Scenario: you're the middle of composing a long, formatted email when someone replies to the email thread you're replying to. You have to copy your email draft's contents, trash the draft, click "Reply all" on the most recent response, and then pa...
4 months ago in Composer 1 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
9 months ago in Admin Experience / Workforce management 0 Backlog

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
almost 2 years ago in Object/resource management 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
over 2 years ago in Live Chat 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
9 months ago in Message templates 0 Backlog

Allow customization of "Sent from Front" Alt Text for the tracking pixel

When we send emails from Front, y'all are inserting some HTML for the tracking pixel at the bottom of them like this: <img src=3D"https://app.frontapp=.com/api/1/noauth/companies/46f9519e86737210e538/seen/msg_2663shay/han_7pxi= aai/18b90fec.gif...
about 1 year ago in Email channels 0 Backlog

Badge Counter: Allow Selecting Multiple Inboxes

I want the badge on my desktop and mobile app to display total number of open conversations, rather than either shared or personal.
about 1 year ago in Counters 0 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
almost 4 years ago in Admin Experience / Channel management / Security 1 Backlog