Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
The limit is set to 2000 characters currently, it would be nice if this could be increased to avoid needing to send multiple messages or direct the customer to another form of communication i.e. email when dealing with a more complex inquiry.
Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...