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Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...

over 1 year ago in Live Chat 0 Backlog

12 VOTE

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.

almost 4 years ago in Permissions 0 Backlog

5 VOTE

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented

over 1 year ago in Composer 1 Backlog

5 VOTE

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.

over 1 year ago in Object/resource management 0 Backlog

11 VOTE

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.

over 3 years ago in Rule trigger 1 Backlog

3 VOTE

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.

12 months ago in Knowledge Base 1 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

8 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

6 VOTE

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

almost 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

4 VOTE

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed

over 1 year ago in Core API 1 Backlog

4 VOTE

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564

over 1 year ago in Knowledge Base 0 Backlog

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