All ideas

Showing 1704

2 VOTE

Allow company name to be updated in CSAT survey URL

No description provided

8 months ago in CSAT - Customisation - survey - Link 0 Backlog

9 VOTE

Docusign integration

No description provided

almost 3 years ago in New integration requests 1 Backlog

3 VOTE

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...

11 months ago in Core Product Experience 1 Backlog

2 VOTE

Set Default Font @ Company Level

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.

8 months ago in Admin Experience 0 Backlog

6 VOTE

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work

almost 2 years ago in Existing integrations 0 Backlog

3 VOTE

Improved Emoji Accessibility

It would be beneficial if Front could do a better job of keeping the most recently used emojis listed at the beginning of the emoji selection box. This would save users time and effort, as they wouldn't have to scroll through a long list of emojis...

12 months ago in Compose - write efficiently with quality 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

3 VOTE

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"

12 months ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

4 VOTE

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...

over 1 year ago in Admin Experience / Insights 1 Backlog

4 VOTE

Mark all of the new emails as "NEW" - especially important for huge conversations

Hi all, managing lengthy email histories can be confusing, especially when new emails are added. While the "jump to last unread" feature is helpful, there's a concern about potentially overlooking emails. Therefore it would be great to have the fo...

over 1 year ago in P3 display 0 Backlog

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