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Showing 1688

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.

almost 4 years ago in Cal Collaboration / Scheduling Links 0 Backlog

14 VOTE

Display multiple timezones in Front calendar

No description provided

almost 4 years ago in Calendar View 1 Backlog

1 VOTE

Modify or Disable '/' Template Shortcut

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...

3 months ago in Composer 0 Backlog

2 VOTE

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop

7 months ago in AI / AI suggested replies (auto draft) 0 Backlog

5 VOTE

Split calendar view (as Outlook)

Have different calendar to see others availability instead of having all in one --> unreadable

over 1 year ago in Calendar View 0 Backlog

2 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

7 months ago in SLA / Time-based options 0 Backlog

9 VOTE

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.

over 2 years ago in Rule management 0 Backlog

11 VOTE

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.

about 3 years ago in CSAT - journey 0 Backlog

3 VOTE

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).

10 months ago in AI / AI tagging 0 Backlog

1 VOTE

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...

3 months ago in AI / AI tagging / AI tracking / Insights 0 Backlog

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