All ideas

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A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

10 months ago in Developer Platform / Knowledge Base 0 Backlog

2 VOTE

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop

7 months ago in AI / AI suggested replies (auto draft) 0 Backlog

10 VOTE

Shopify inbox/chat channel integration

No description provided

over 2 years ago in New integration requests 2 Backlog

14 VOTE

Better language detection

We use a library, this probably means looking for a better one\.

almost 4 years ago in Rule conditions 0 Backlog

1 VOTE

Hide individual inbox in sidebar

I use Front for work but have my personal gmail account linked as well. I'd like to hide my gmail account so I'm not distracted by it during the work day and also so I never risk my colleagues seeing my personal emails if I'm sharing my screen and...

3 months ago in P1 navigation - left pane 0 Backlog

2 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

7 months ago in SLA / Time-based options 0 Backlog

6 VOTE

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.

over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 2 Backlog

5 VOTE

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

over 1 year ago in Admin Experience 2 Backlog

14 VOTE

Default signature per inbox

Today, signatures can be made available for specific shared channels, but this does not allow full control on defining which signatures should be applied in certain contexts. Allowing signatures to be defined per inbox allows admins to define the ...

almost 4 years ago in Signature management 0 Backlog

11 VOTE

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.

about 3 years ago in Rule library 2 Backlog

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