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Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
over 1 year ago in Core API 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
about 1 year ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
about 1 year ago in Knowledge Base 0 Backlog

Play and send audio messages directly within the chat interface

When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
9 months ago in Live Chat / WhatsApp 1 Backlog

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
over 1 year ago in Existing integrations 0 Backlog

Instagram - add link to DM conversation or user profile on Instagram

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
12 months ago in Existing integrations / Other channels 1 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
over 2 years ago in Attachments 0 Backlog

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....
9 months ago in Contacts 1 Backlog

Google Drive — support picking files from shared team drive

No description provided
over 3 years ago in Existing integrations 0 Backlog