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Report Phishing and Spam integration with Google Workspace

Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
about 2 years ago in Security / Systems 1 Backlog

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software
about 2 years ago in New integration requests 2 Backlog

Auto Provisioning of Office 365 Channels

I am not sure the technical feasibility of doing something like this, but I would like to be able to auto-provision new users' Office 365 channels. Currently we have an SCIM bridge to Entra which adds the team member, but the user then has to manu...
3 months ago in Admin Experience 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
almost 2 years ago in Live Chat 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
about 1 year ago in Other (CPX) 0 Backlog

Google Worskspace Teammate Template Support

Ability for Google Workspace IdP to use Front's teammate templates in managing provisioning of users
3 months ago in Admin Experience 0 Backlog

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
about 1 year ago in AI / AI answer for chat / Knowledge Base 0 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
almost 2 years ago in Core Product Experience / Search 1 Backlog

Ability to create custom fields via the API

No description provided
about 2 years ago in Developer Platform 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
about 4 years ago in Existing integrations 0 Backlog