All ideas

Showing 1684

7 VOTE

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API

over 1 year ago in Core API 0 Backlog

3 VOTE

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.

9 months ago in Existing integrations 1 Backlog

2 VOTE

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop

6 months ago in AI / AI suggested replies (auto draft) 0 Backlog

4 VOTE

Don't count throttled API calls against API rate limit

It seems to me like counting throttled API calls against our API call limit is punitive and the root cause for these snowballing outages. This is compounded by the fact that we are relying on Zapier for these api calls and can't finely control the...

12 months ago in Core API 0 Backlog

4 VOTE

Custom HTTP authorization headers for servers

We’re trying to create Dynamic Objects in Front using information from Okta and to use their API, the HTTP Authorization header needs a custom prefix (SSWS) https://developer.okta.com/docs/reference/api/users/#get-user-with-login. Can we please ge...

12 months ago in Developer Platform 0 Backlog

4 VOTE

Add import from URL for HelpDocs knowledge bases

No description provided

12 months ago in Knowledge Base 0 Backlog

15 VOTE

Google Drive — support picking files from shared team drive

No description provided

over 3 years ago in Existing integrations 0 Backlog

2 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

6 months ago in SLA / Time-based options 0 Backlog

3 VOTE

Send Button Options for Mobile quick-reply composer

Today, send options are shown when sending from the expanded message composer when using the Front mobile apps, but not when sending from the default quick-reply composer. This request is to bring the send options to the quick-reply composer as we...

9 months ago in Core Product Experience 1 Backlog

3 VOTE

Display tags in dropdown menu by personal and shared/company

It would be great to have the ability to see personal tags in their own section within the tag dropdown list, and potentially remove tags from the tag dropdown list. My company has a TON of generated tags... so I always have to search for my perso...

9 months ago in Core Product Experience 0 Backlog

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