ADD A NEW IDEA

All ideas

Showing 1716

Allow creation of read only API token

All tokens are read and write currently. This present a security risk to share them with data scientists and to create reporting around the information.
over 1 year ago in Developer Platform 1 Backlog

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
almost 2 years ago in Core Product Experience 0 Backlog

API-triggered transitions for conversation stages

No description provided
10 months ago in Conversation Stages 1 Will not do

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
3 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
6 months ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
7 months ago in Admin Experience 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
over 2 years ago in Attachments 0 Backlog

Display multiple timezones in Front calendar

No description provided
about 4 years ago in Calendar View 1 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
about 2 years ago in Core Product Experience 0 Backlog

Set signature to message template

Tie a signature to a particular message template
almost 2 years ago in Message templates / Signatures 0 Backlog