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Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
6 months ago in Knowledge Base 0

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
almost 2 years ago in Core Product Experience 0 Backlog

API-triggered transitions for conversation stages

No description provided
10 months ago in Conversation Stages 1 Will not do

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
over 2 years ago in Attachments 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
7 months ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
7 months ago in Admin Experience 0 Backlog

Display multiple timezones in Front calendar

No description provided
about 4 years ago in Calendar View 1 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
about 2 years ago in Core Product Experience 0 Backlog

Set signature to message template

Tie a signature to a particular message template
almost 2 years ago in Message templates / Signatures 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
3 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned