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Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
almost 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
11 months ago in Existing integrations 0 Backlog

HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.
about 1 year ago in Existing integrations 1 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
9 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 1 year ago in Composer 3 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
almost 2 years ago in Calendar View / Managing/Updating Events 0 Backlog

msg file support

No description provided
over 3 years ago in Email channels 4 Backlog

Set chatbot hours and/or conditionally split chatbot responses based on hours

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
about 1 year ago in Live Chat 0 Planned

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
9 months ago in Core API / Knowledge Base 0 Backlog

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
over 1 year ago in Core Product Experience 0 Backlog