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Showing 1683

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...

almost 2 years ago in Core Product Experience / Other (CPX) 1 Backlog

9 VOTE

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

almost 2 years ago in Core Product Experience 0 Backlog

6 VOTE

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library

over 1 year ago in Notify 0 Already available

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

1 VOTE

Modify or Disable '/' Template Shortcut

Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...

3 months ago in Composer 0 Backlog

5 VOTE

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?

about 1 year ago in Message templates 1 Backlog

17 VOTE

Save files to Google Drive

No description provided

over 3 years ago in Existing integrations 1 Backlog

18 VOTE

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.

almost 4 years ago in Message templates 1 Backlog

16 VOTE

Customize sound (volume and type) of notification

No description provided

over 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

1 VOTE

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...

3 months ago in AI / AI tagging / AI tracking / Insights 0 Backlog

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