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Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
almost 2 years ago in Custom fields (smart rules) 0 Backlog

Support searching with a wildcard (*) in query and filters

Adding a wildcard (*) to my query does not always return results with variations in words (truncation) https://front.atlassian.net/browse/PB-56125?atlOrigin=eyJpIjoiNWQ5YzdlNWIyOTFkNDRkMDk2ZDRjODlkMTZhNzgyMDgiLCJwIjoiaiJ9
over 1 year ago in Matching 0 Backlog

Show number of matches in a conversation + navigate between them

When a conversation has more than one match, it is not visible unless: I scroll through the conversation thread and see highlights I redo my search inside the conversation with a cmd+f or ctrl+f shortcut I wish to be able to know that a conversati...
about 1 year ago in Search result previews (P2) / Search Results 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
5 months ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
5 months ago in Admin Experience 0 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
about 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
7 months ago in Admin Experience 1 Backlog

Filter negation (tag, email, account)

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...
over 2 years ago in Filters 3 Backlog

Hubspot Tracking & Logging of emails (like Gmail)

In Gmail, the integration allows the sender to not only log the email in Hubspot with one click, but it also tracks activity of the recipient like when they've read it, when they've clicked into the email, and when they've responded . With this tr...
about 1 year ago in Developer Platform 0 Backlog

Undo for teammates

When I send an email, I have the option to "undo send" for a short time after sending. I'd like to be able to do this for emails my teammates send as well. For example, if I see that my teammate just sent an email with a typo, I'd like to be able ...
3 months ago in Compose - write efficiently with quality 1 Backlog