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API-triggered transitions for conversation stages

No description provided
7 months ago in Conversation Stages 1 Will not do

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
almost 2 years ago in Core Product Experience 1 Backlog

View Contacts on Mobile App

No description provided
11 months ago in Contacts / Mobile 1 Backlog

Allow WhatsApp templates to be sent via API

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
11 months ago in Existing integrations / WhatsApp 1 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
almost 4 years ago in Conversation Stages 0 Planned

Tasks in calendar

No description provided
about 2 years ago in Other (CPX) 0 Backlog

API Request log dashboard

As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...
7 months ago in Channel API / Core API / Dev Relations 0 Backlog

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
almost 2 years ago in Teammate availability 0 Backlog

Manage Shifts with Teammate Groups

No description provided
2 months ago in Admin Experience 0 Backlog

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...
5 months ago in AI / AI tagging 0 Backlog