ADD A NEW IDEA

All ideas

Showing 1683

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
4 months ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
4 months ago in Admin Experience 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
over 1 year ago in Core Product Experience 0 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
11 months ago in Knowledge Base 0 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
about 1 year ago in  0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
2 months ago in Core API 0 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
almost 2 years ago in Notifications 2 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
almost 2 years ago in Comments / @ mentions 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
about 1 year ago in CSAT metrics and reporting 0 Backlog