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Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
9 months ago in Outbound/Sequences 0 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
almost 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
over 1 year ago in Filters / Tech - Search performance 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
7 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.
over 1 year ago in Comments / @ mentions 2 Backlog

A centralized team calendar for a shared inbox

No description provided
about 2 years ago in Cal Collaboration 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
9 months ago in CSAT - Customisation - Survey 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
7 months ago in Core API / Knowledge Base 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
2 months ago in AI / AI compose / Composer 0 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
2 months ago in AI / AI insights / AI knowledge 0 Backlog