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Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

almost 2 years ago in Chatbots 0 Backlog

4 VOTE

[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.

10 months ago in AI / AI angel (QA before sending) / AI compose 0 Backlog

1 VOTE

Pass date DV into Connector

Be able to pass date DV into Connector input field

3 months ago in Developer Platform 0 Backlog

1 VOTE

Teammate Phone Field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?

3 months ago in Admin Experience 0 Backlog

4 VOTE

Support for multiple Frount accounts

I'd like to login to different Front accounts from within the apps (browser, native app and mobile). This way, when you're working for multiple companies using Front (or using the new 1-person personal plans), you would not need to switch between ...

10 months ago in Admin Experience 0 Backlog

6 VOTE

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.

about 1 year ago in Outbound/Sequences 0 Backlog

11 VOTE

Have a horizontal scroll bar/slider on the message view at all times

No description provided

over 2 years ago in Core Product Experience 0 Backlog

11 VOTE

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...

over 2 years ago in Core Product Experience / P3 display 1 Backlog

8 VOTE

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

over 1 year ago in Knowledge Base 0 Backlog

10 VOTE

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

about 2 years ago in Insights / Workflows 4 Backlog

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