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Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
2 months ago in Insights 0 Backlog

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
over 1 year ago in Teammate availability 0 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
over 3 years ago in Create New Event / Managing/Updating Events 0 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
4 months ago in Admin Experience 0 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
over 1 year ago in Core Product Experience 0 Backlog

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...
2 months ago in Admin Experience / Workflows 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
4 months ago in Message templates 0 Backlog

Push Email Notification for when an inbox goes offline

No description provided
about 1 year ago in Email channels 1 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 3 years ago in Conversation Stages 0 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
over 1 year ago in Notifications 2 Backlog