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Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
10 months ago in Company rules 0 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
12 months ago in Links 0 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
12 months ago in Live Chat 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
9 months ago in Filters - Query builder 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
about 1 year ago in Live Chat 0 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 2 years ago in Live Chat 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
about 1 year ago in Live Chat 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
about 3 years ago in Missing core rule actions 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
9 months ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
9 months ago in Live Chat 0 Launched