All ideas

Showing 1680

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls

6 months ago in Voice 0 Backlog

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...

3 months ago in AI / AI similar conversations / Workflows 1 Backlog

2 VOTE

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

18 days ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

16 VOTE

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview

5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

80 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.

almost 2 years ago in Core Product Experience 1 Backlog

29 VOTE

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...

8 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

157 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided

almost 4 years ago in Attendee management 1 Backlog

15 VOTE

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

4 months ago in Macros 0 Backlog

1 VOTE

Display more "oldest conversations" in the Live Dashboard

No description provided

9 days ago in Live dashboard 0 Backlog

71 VOTE

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...

almost 2 years ago in Core Product Experience 4 Backlog

Please enter your email address

FILTER BY CATEGORY