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Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
about 1 year ago in Native features 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
10 months ago in Voice 0 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
about 2 years ago in Core Product Experience 6 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
almost 2 years ago in Admin Experience / Signature management 1 Planned

AI Assist support for Brazilian Portuguese

My knowledge base is written in Brazilian Portuguese - please add support for AI-Assist with Brazilian Portuguese knowledge sources
21 days ago in AI Assist 0
144 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
about 4 years ago in Message templates 3 Backlog

Multiplication in a DV

Allow someone to multiply a DV by a number or other DV, in dynamic variables.
22 days ago in Client Platform 0
113 VOTE

Language support: French

Ability to use Front in French
over 3 years ago in All platforms 3 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
10 months ago in Admin Experience 1 Backlog

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
6 months ago in Chatbots / Live Chat 0 Planned