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Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
over 1 year ago in Knowledge Base 0 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
over 1 year ago in Managing/Updating Events 0 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
4 months ago in Tags 0 Backlog

Ability to create rules with the API

No description provided
almost 2 years ago in Core API 1 Backlog

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
almost 2 years ago in Tags 2 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
10 months ago in AI / AI tagging 0 Backlog

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
almost 1 year ago in Workflows 1 Backlog

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
8 months ago in Knowledge Base 1 Backlog

Macros with Message Templates are blocked by block-auto-replies headers

Currently when using a macro to send a message template the message is sent as an "auto-reply" and contain a header as such. If you try to use a macro with a message template and the email you're wanting to reply to has a "block-auto-replies" head...
2 months ago in Macros 0

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
about 1 year ago in Knowledge Base / New integration requests 2 Backlog