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Separate out Conversation Delete / Mark as Spam in Roles & Permissions

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...
4 months ago in Conversation/inbox permissions 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
over 1 year ago in Chatbots / Knowledge Base 1 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

Additional Webhook Events For Teammate, Channel and Inbox Changes

Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
2 months ago in Developer Platform 0

Multi-select dropdown field type for Collect teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
8 months ago in Macros 0 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
almost 2 years ago in Navigate - find your work 1 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
about 2 years ago in Internal discussions 0 Backlog

Autocorrect spelling when composing emails

No description provided
over 4 years ago in Composer 3 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
over 2 years ago in Scheduling Links 0 Backlog