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Notification or indicator for emoji reactions

No description provided
over 3 years ago in Notifications 1 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
over 3 years ago in Auto-reply 0 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
about 1 year ago in Chatbots 6 Backlog

Auto-capitalize first letter in a sentence

No description provided
about 4 years ago in Composer 0 Backlog

Allow views to be created from Personal Inbox, not just Shared Inbox

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...
11 months ago in Core Product Experience 1 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
6 months ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
6 months ago in AI / AI summary 0 Backlog

Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

No description provided
over 1 year ago in Existing integrations 0 Backlog

Autocorrect spelling when composing emails

No description provided
almost 4 years ago in Composer 3 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
almost 2 years ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog