All ideas

The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).

Ability to allow select users / inboxes, etc. to use AI features.

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.

That would allow side by side comparisons on inboxes or other criteria instead of only timeline

Increase the amount of views pinned to the sidebar to be more than 50 this is really helpful to maintain the organization of the workflow =