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Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
over 1 year ago in Collaborate - work together seamlessly / Keyboard shortcuts 2 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
about 1 year ago in Knowledge Base / Live Chat 0 Planned

Drag & drop images as attachments instead of inline with message

No description provided
about 2 years ago in Attachments 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
5 months ago in Admin Experience / Core API 0 Backlog

Support custom Zoho fields and layouts

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...
over 1 year ago in Existing integrations 0 Backlog

Notion integration

No description provided
almost 4 years ago in New integration requests 1 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
11 months ago in AI / AI summary / Core API 1 Backlog

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...
over 1 year ago in Mobile 1 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
over 1 year ago in Navigate - find your work 1 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
about 2 years ago in Calendar - other 0 Backlog