All ideas

Showing 1793

16 VOTE

Drag & drop images as attachments instead of inline with message

No description provided

over 2 years ago in Attachments 0 Backlog

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

about 1 year ago in Conversation Stages 1 Will not do

7 VOTE

Multiple CSAT surveys per workspace

No description provided

about 1 year ago in CSAT 0 Backlog

26 VOTE

Airtable integration

No description provided

about 4 years ago in New integration requests 4 Backlog

11 VOTE

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.

almost 2 years ago in Managing/Updating Events 0 Backlog

5 VOTE

Log timeline activity on conversation subject being manually changed

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...

10 months ago in P3 display 2 Backlog

1 VOTE

Users to create their own individual macros

Ability to create macros at the PERSONAL level For instance for me : answer to my private email, and then automatically label them "to follow", and move it to custom/personal view of this label "to follow" Thanks,

2 months ago in Macros 0 Backlog

13 VOTE

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions

about 2 years ago in Live Chat 2 Backlog

11 VOTE

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.

almost 2 years ago in Front Chat 0 Backlog

9 VOTE

View Contacts on Mobile App

No description provided

over 1 year ago in Contacts / Mobile 1 Backlog

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