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Calendar Out of Office / Working Elsewhere

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
over 1 year ago in Calendar View 1 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
10 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
5 months ago in Insights 0 Already available

Add feature to see members of a distribution list

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...
over 1 year ago in Accessing / Organizing Data / Triage - get to inbox 0 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
over 1 year ago in Live Chat 2 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
about 2 years ago in Message templates 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
about 2 months ago in Metrics 0 Backlog

Enable Search in long messages opened through the "view entire message" pop up

When I receive a very long email (more than 100k characters), I cannot search in the whole email because P3 only shows 100k characters. While I can click on the "view entire message" to open the whole email in a pop up, Search is not enabled on th...
3 months ago in Search 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
7 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
8 months ago in AI / AI answer for chat 0 Backlog