ADD A NEW IDEA

All ideas

Showing 1683

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
about 1 year ago in Knowledge Base 0 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
over 1 year ago in Live Chat 2 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
almost 2 years ago in Message templates 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
9 months ago in AI / AI summary / Core API 1 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
almost 4 years ago in Teammate availability / Workforce management 0 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
3 months ago in Core Product Experience 0 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
8 months ago in Knowledge Base 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
almost 2 years ago in Analytics Widgets / Insights 2 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
over 1 year ago in Live Chat 4 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
11 months ago in Knowledge Base / Live Chat 0 Planned