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Export message templates to CSV

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

over 1 year ago in Admin Experience 2 Backlog

12 VOTE

Calendar Out of Office / Working Elsewhere

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...

over 1 year ago in Calendar View 1 Backlog

6 VOTE

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

10 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

10 VOTE

Add feature to see members of a distribution list

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...

over 1 year ago in Accessing / Organizing Data / Triage - get to inbox 0 0 Backlog

11 VOTE

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...

over 1 year ago in Live Chat 2 Backlog

3 VOTE

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

5 months ago in Insights 0 Already available

15 VOTE

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.

about 2 years ago in Message templates 0 Backlog

5 VOTE

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

8 months ago in AI / AI answer for chat 0 Backlog

4 VOTE

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...

7 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

13 VOTE

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions

almost 2 years ago in Live Chat 2 Backlog

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