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[language] AI Answer and Suggested Replies to support more languages (content and answer)

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
6 months ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog

Macros: Default value in "Collect Teammate Answer" form

I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
16 days ago in Macros 0

Specify fields to receive in Application Webhook events

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...
16 days ago in Developer Platform 0

Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...
10 months ago in Knowledge Base 2 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
almost 2 years ago in P1 navigation - left pane / Tags 2 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
almost 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 16 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 2 years ago in Core Product Experience 2 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
almost 2 years ago in Core Product Experience 1 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...
about 1 month ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog
169 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
almost 4 years ago in Attendee management 1 Backlog