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Show time off end date next to a teammate's name

No description provided
8 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
3 months ago in Workflows 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
about 2 years ago in Live Chat 1 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
over 2 years ago in Teammate Groups 2 Backlog

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
almost 2 years ago in Chatbots 2 Planned

Send event reminder emails to guests who book from scheduling links

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.
almost 3 years ago in Attendee management / Scheduling Links 1 Backlog

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
almost 2 years ago in New integration requests / Workflows 1 Backlog

Be able to set up a mailbox that can receive emails but cannot send them

"In some circumstances, you may want to centralize outgoing emails from a single company email address, but sometimes emails are received in employees' individual email addresses. To keep everything centralized and accessible, it is necessary to c...
about 2 months ago in Admin Experience 0 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 4 years ago in Auto-reply 3 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
about 2 years ago in P2 display - conversation list 2 Backlog