ADD A NEW IDEA

All ideas

Showing 1756

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
8 months ago in AI / AI tagging / CSAT 0 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
7 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
over 1 year ago in Chatbots 0 Backlog

RingCentral integration

No description provided
almost 4 years ago in New integration requests 0 Backlog

Schedule a meeting from an email

Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
11 months ago in Cal/scheduling efficiency 0 Backlog

Sending voice messages in discussions and comments

No description provided
almost 2 years ago in Comments / @ mentions / Internal discussions 1 Backlog

I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
almost 2 years ago in Mute / subscribe 0 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
7 months ago in Ticketing 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
almost 3 years ago in Composer 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
almost 2 years ago in Chatbots 1 Backlog