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Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.

over 1 year ago in Chatbots 1 Backlog

31 VOTE

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

about 3 years ago in Live Chat 0 Already available

39 VOTE

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided

almost 4 years ago in Attendee management / Create New Event 3 Backlog

3 VOTE

Option to disable console.logs in Front Chat

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?

4 months ago in Front Chat 0 Backlog

13 VOTE

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.

over 1 year ago in Existing integrations 1 Backlog

3 VOTE

Support BIMI (Brand Indicators for Message Identification)

4 months ago in Compliance & security 0 Backlog

9 VOTE

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...

11 months ago in Dev Relations / Front Chat 1 Backlog

14 VOTE

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

over 1 year ago in Chatbots 0 Backlog

37 VOTE

"Snooze conversation" rule action

Ability to snooze a conversation from rules.

almost 4 years ago in Missing core rule actions 6 Backlog

13 VOTE

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.

over 1 year ago in AI / AI knowledge / Knowledge Base 0 Backlog

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