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CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
over 3 years ago in CSAT- Customisation - survey - answers 3 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
about 4 years ago in Composer 3 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
6 months ago in Smart rules 0 Backlog

Show time off end date next to a teammate's name

No description provided
6 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
about 4 years ago in Attendee management / Create New Event 3 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
about 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Backlog

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
about 3 years ago in Live Chat 0 Already available

Streamline management of teammate custom fields in table

Show and edit custom fields directly in teammates table without having to navigate into each user.
about 1 month ago in Custom fields 0 Backlog

Option to embed/iframe content from other applications into Knowledge Base

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well
about 1 year ago in Knowledge Base 2 Backlog

Sending voice messages in discussions and comments

No description provided
over 1 year ago in Comments / @ mentions / Internal discussions 1 Backlog