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Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
about 1 month ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Option to embed/iframe content from other applications into Knowledge Base

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well
11 months ago in Knowledge Base 2 Backlog

Customized send later time selection

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.
11 months ago in Compose - write efficiently with quality 3 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
almost 2 years ago in Core Product Experience 1 Backlog

Be able to edit custom field in mobile app

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.
2 months ago in Core Product Experience / Custom fields 0 Backlog

[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
over 2 years ago in Accessing / Organizing Data 1 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
over 1 year ago in Assign / Workflows 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
almost 2 years ago in Core Product Experience 1 Backlog

Support custom fields for Zoho

Custom fields that are created for some module (e.g. contacts, leads) are not visible in Front either for edit or update. It would be great to be able to show these fields based on the plugin settings in Front.
2 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
3 months ago in Insights 0 Already available