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React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
6 months ago in CSAT 1 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
about 2 years ago in Scheduling Links 0 Backlog

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
about 1 month ago in Dynamic objects / Rule trigger / Workflows 0 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
about 1 month ago in Analytics API - exports / Core API 0 Backlog

Link TAG and SIGNATURE

When a specific TAG is being used -> link it to the proper signature. Ex: tag is "prospect" -> use the prospect signature. Same for client, same for a specific product or campain.
about 1 month ago in Signature management / Tags 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
11 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
about 2 years ago in Core Product Experience 1 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
about 4 years ago in Missing core rule actions 7 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
over 1 year ago in Knowledge Base 3 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
over 1 year ago in Knowledge Base 0 Already available