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[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
over 2 years ago in Accessing / Organizing Data 1 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
about 1 year ago in Knowledge Base 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
11 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

Disable collaborative metrics for users w/o Analytics permissions

In current state, when an individual accesses base metrics (metrics w/out Analytics permissions) for Shared Resources, they see stats for themselves and other users who have collaborated on the same conversations but does not provide the full view...
2 months ago in Admin Experience / Insights 0 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
about 2 years ago in Scheduling Links 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
about 2 years ago in Core Product Experience 1 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
about 4 years ago in Missing core rule actions 7 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
over 1 year ago in Knowledge Base 0 Already available

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
6 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
over 1 year ago in Knowledge Base 0 Backlog