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Record and count the number of templates used per email, not just the last template used in an email.

Front metrics currently only count the last template used in an email. This means that if multiple templates are used in am email, only one is captured and reported in the metrics. This is not an accurate description of 'template usage' as every t...
over 2 years ago in Existing metrics 0 Backlog

Autotask integration

While in Front, we would like to be able to click a button to have Front search the Autotask system to find the ticket created so we can put time in against the ticket. It would be great if Front actually pulled up the ticket in Front or as a star...
over 2 years ago in New integration requests 0 Backlog

Select Timezone to display based on user vs reciever

Timezone issues & request: The timezones in Front display dates and times of custom date/time field in the Front User (ie, Employee) timezone. However, when we are communicating with our clients we communicate the time of their appointments in...
over 2 years ago in Custom fields 0 Backlog

Confirmation of Contact Created in SFDC Plug-in

When a contact is created in the SFDC P4 Plug-in, there is no definitive confirmation that the contact has been created. This leads to confusion and duplicate entries of the same contact into our SFDC database
over 2 years ago in Contacts P4 Plugins 0 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
over 2 years ago in Triage - get to inbox 0 0 Backlog

Customizable Options for "Advance Notice" — Scheduling Links

For the "Edit scheduling links" feature, we should have the ability to edit the options available for the "Advance Notice" dropdown/picklist. For example, I think that "18 hours" or "20 hours" is a big omission. Let's say I work 9AM-5PM and a clie...
over 2 years ago in Accessing / Organizing Data / Scheduling Links 0 Backlog

Discussions - Restrict Unsubscribe and/or Log who unsubscribes

There are mandatory discussions setup that we want to be able to restrict user from unsubscribing. And/or provide a log for the discussion creator to see who unsubscribe from the discussion.
over 2 years ago in Core Product Experience 0 Backlog

Ability to sync all messages to sender/recipient similar to Twilio/SMS channels

When you hit compose and create a new message it would be preferred if a setting existed that would automatically thread message to an existing thread if the sender/recipient is the same. Currently Front will always create a new conversation when ...
over 2 years ago in Composer / Merge / privacy leaks / threading 0 Backlog

Analytics show Chat location URL by conversation

Currently in a Chat conversation, the URL origination of a customer is visible. It would be beneficial to see the most frequent website locations or sources of Chat initiated conversations in the analytics as well. This is to determine the most us...
over 2 years ago in Live Chat 0 Backlog

Use our company logo as the image when there are no emails in inbox instead of default image

This is just an aesthetic change but I believe it would make the tool look much more professional & "designed" for the company/team using it if they saw the logo there instead of the default cartoon
over 2 years ago in Other (CPX) 0 Backlog