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CSAT link expiration

Set a duration after which the survey is not accessible
9 months ago in CSAT - Customisation - Survey 1 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
about 2 years ago in Teammate availability 1 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
3 months ago in Conversation/inbox permissions / Permissions 0 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
about 4 years ago in Message headers / metadata 1 Backlog

Language support: German

Ability to use Front in German
almost 2 years ago in Client Platform 2 Backlog

Make Calendars available in Shared inboxes

We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...
about 1 year ago in Core Product Experience 1 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
about 2 years ago in Developer Platform 6 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
about 2 years ago in Analytics - Times 0 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
over 2 years ago in Composer 4 Backlog