ADD A NEW IDEA

All ideas

Showing 2084

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

Conversation Link Privacy

Only allow owners of the Private Inbox to share the conversation link for conversations in a private inbox
28 days ago in Admin Experience 0 Backlog

Analytics - Parent Tag - Select all subtags

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.
28 days ago in Views and filters 0 Backlog

[omnichannel] AI Message Translate for Chat, Portal, WhatsApp, SMS, Slack, and Custom Channels

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...
6 months ago in AI / AI language 0 Backlog

[scale] AI tagging for individual inboxes

No description provided
about 1 year ago in AI / AI tagging 0 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
5 months ago in Admin audit trail 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
about 4 years ago in Comments / @ mentions 5 Backlog

Help Center: Support control over rel attributes in Links

Any links in my Help Center articles have a rel="noopener noreferrer nofollow" attribute. This is fine when linking out to external resources, but when linking to other articles in my help center, or my own domain properties, I would prefer to omi...
4 months ago in Knowledge Base 0 Backlog

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
over 2 years ago in Core Product Experience 2 Backlog

More granular conditions to the CSAT rule

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
about 2 years ago in CSAT / Rule conditions 1 Backlog